Challenges and Opportunities in User Experience Management VNM09252012 - Knoa Software, Inc. (www.knoa.com) hosted a webinar entitled “Service Level Agreements are Broken – Best Practices and New Tools Close the Gap between IT, Vendors and Enterprise Application Users.” The webinar covered topical issues about Service Level Agreement challenges and reviewed the best practices and new technologies which can positively impact business operations during new release deployment. Download the full whitepaper at http://pages.knoa.com/dc_register_SLA_survey_2012.html
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