Wednesday, December 15, 2010

DCIG, Inc. and SMB Research Announce Insider’s Guide to Evaluating Virtual Server Backup Software

Newest, Comprehensive Resource Guide Provides Users With Industry’s First Report on Offerings to Backup, Protect and Recover in Virtualized Environments

AUSTIN AND BOSTON -- For the first time, users have a comprehensive Buyer’s Guide for Virtual Server Backup Software to assist them in the all-important buying decision while removing the mystery behind which choice is best suited for their needs.  Designed to take out the heavy lifting needed to best understand what solutions exist that are ideally suited to handle key management and technology functions in virtualized server environments, this first Annual Virtual Server Backup Software Buyer’s Guide is an “at-a-glance” comparison of the vendor landscape and will serve as a complement for deep evaluations and due diligence needed to determine a user’s specific needs.

In a collaboration between DCIG, LLC, and SMB Research, 30 different offerings and solutions were researched with 130 different criteria across seven categories were weighed, scored and ranked.  Solutions were ranked “Best-in-Class,” “Recommended,” “Excellent,” “Good,” and “Basic” across functionality and capability with the intent to provide an “at-a-glance” comparison from which users can select the most appropriate solution for their existing needs.

“The number one complaint we hear from end users is that there is no easy way to quickly compare and contrast key features and functions across a number of available solutions,” said Jerome Wendt, co-author and founder, DCIG, LLC.  “When we started putting the Buyer’s Guides together, it’s always been with this overall intent in mind.  Give end users a resource to help them make better decisions for what they need.  We feel with this latest Buyer’s Guide, we are doing just that for users looking for ways to best handle their virtual server software backup and recovery needs.”

Observations from questionnaire responses and end user conversations netted a few surprises, including:

·         Some 46% of the software vendors participating in this Buyers guide offer their solutions both as stand-alone software products, or bundled in an appliance.
·         Over 45% of vendors report that they do not do mirror backups.
·         Nearly 80% of the software solutions are able to do object-level recovery.
·         75% of the vendors in this Buyers Guide offer source-based deduplication.
·         Nearly 60% of vendors claim to be able to alert you if your tape libraries are approaching capacity (compared to 85% of vendors for disk libraries.)
·         70% of vendors provide the capability to auto-discover new Guest VMs.

More than 60% of the vendors in the Buyer’s Guide do not presently offer what are universally considered to be best-in-class features, including:

·         Backup software’s administration function prioritize a server that has gone the longest since its last backup
·         Detect servers backing up significantly more data than previously and provide alerting
·         Integration with VMware’s Change Block Tracking
·         Integration with VMware vCenter Converter
·         Ability to multiplex concurrent backups to a single tape drive

The DCIG 2011 Virtual Server Backup Software Buyer’s Guide Top Ten solutions include (in alphabetical order): Arkeia Software Network Backup v9, EMC Avamar, CA ARCServe r15, CommVault Simpana 9, HP Data Protector 6.1, IBM Tivoli Storage Manager 6, Quest Software vRanger PRO 4.5 and Symantec Backup Exec 2010.

“The 2011 Virtual Server Backup Software Buyer’s Guide from DCIG is very informative,” said John Johnson, manager, IT Consulting, Sirius Computer Solutions.  “The guide is a good follow on to the 2010 Midrange Array Buyer’s Guide, which I also found really informative.  I really support the quantitative analysis and scoring in comparing products.  I believe it lends more credibility to the comparison of the products and feel this will be a useful guide for anyone looking at Virtual Server backup solutions.”

“We’re proud of the results of our research,” said Robert Eastman, managing director, SMB Research, LLC. “Our mission continues to be about providing affordable, right-sized, targeted research and analysis to SMB-to-traditional Enterprise IT communities.  For us, it’s about the right research and analysis at the right time for the right reason.  With the continued growth in virtualization, this Buyer’s Guide will serve as the seminal document in helping enterprise users best understand their options and help augment the evaluation and due diligence they continue to do to find the best solution available to meet their needs.”

Disclosure and Methodology
DCIG and SMB Research identified 30 plus companies that provide Virtual Server Backup Software solutions and followed up with a detailed questionnaire of 130 questions across seven key categories.  After responses were received from 24 companies, DCIG and SMB research spoke to several end-users to get a sense of how they weigh their needs in various areas.  After scores were compiled, a ranking was assigned to each solution.  A number of the storage providers included in the Buyer’s Guide are or have been DCIG clients.  No vendors, whether clients or not, were afforded preferential treatment in the Buyer’s Guide.  All research was based upon information provided directly by vendors, research and analysis by DCIG and SMB Research, and other publicly available information.

Availability
The 2011 Virtual Server Backup Software Buyer’s Guide may be downloaded from CommVault Systems, Inc.’s website at http://info.commvault.com/forms/DCIG-2011-VSBS-Buyers-Guide-Pt1?cmpgn=70140000000MKmL

Resources:


SMB Research Blog: http://smbresearch.net/blog/

Tweet this: DCIG and SMB Research announce availability of comprehensive 2011 Virtual Server Backup Software Buyer's Guide.- http://bit.ly/g6m3X0

About DCIG
DCIG, LLC, is an analyst firm with headquarters in Texas, focusing on archive, backup, retrieval and storage systems.  DCIG’s analysts blend analysis, journalism, advertising and marketing into compelling blog entries at www.dciginc.com as well as journalistic writings with leading trade and industry publications.  DCIG’s goal is to provide evaluations and interview content on sponsoring and non-sponsoring companies to consumers, public relations firms, business analysts and other companies.  DCIG distributes industry, company and product analysis by way of viral marketing and community building using the burgeoning BLOG infrastructures created worldwide. 

About SMB Research
SMB Research LLC, provides research, analysis, insight, and technology advisory for enterprises, and software and technology vendors, who need highly focused and specialized, and high-touch, assistance on-demand from experienced industry analysts.  Based in Boston, Mass., SMB Research focuses on the emerging, and small-to-medium(SMB)-large enterprise segment, companies with $1M to $1B in revenues - or any company looking for exceptional, "concierge-level" technology analysis.

Media contacts:
Jim Nash                                                              Robert Eastman
DCIG, LLC                                                             SMB Research, LLC
952.442.8608                                                      781.904.0408 x734
jim.nash@dciginc.com                                   reastman@smbresearch.net

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Monday, December 6, 2010

Treehouse Interactive Launches First Complete And Independent Partner Relationship Management (Prm) Application On Salesforce Appexchange

Companies Can Now Integrate their Worldwide Partner Networks into Salesforce CRM with an Enterprise-class Web Portal and Feature Set that Improves Partner Sales, Service and Customer Support


DREAMFORCE 2010 – San Francisco, Calif., December 6, 2010 – TreeHouse Interactive™ (www.treehousei.com), the technology leader in (SaaS) partner relationship management (PRM), channel sales force automation (CSFA™) and demand generation solutions, today announced at the Salesforce.com (NYSE: CRM) Dreamforce conference in San Francisco that its Reseller View PRM product is the first full-featured PRM software available on the AppExchange. Companies can now integrate their partner networks into their Salesforce CRM systems with a fully customized, enterprise-class Web portal to support their channel efforts and improve both sales and customer service.

As an AppExchange application, Salesforce.com users now have the ability to seamlessly integrate their partner networks into their Salesforce CRM installations while having the confidence of knowing the application has been through the rigorous testing and review required by Salesforce.com.

Reseller View PRM integrates partner data for pipeline funnel, lead management, and partner performance management directly into Salesforce CRM. It enables customers to reduce the costs of managing a partner network by automating the key workflows associated with tasks like partner on-boarding and contract management. The application also helps companies increase revenue and reduce channel conflict by providing their partners with all the training, tools and information they need to successfully sell, service and support their customers.

What’s Different?
While Salesforce.com has a PRM option, as with other AppExchange applications, Reseller View takes partner support and enablement to the next level:

Enterprise-class Web Portal – Rather than repainting the CRM interface, Reseller View provides a real, fully customized enterprise-class website, including any navigation a customer needs to support its partners. Customers can add pages and content independently without having to create tabs in Salesforce.com. The Web portal approach makes it easy for partners to interface with vendor companies. There is no need to learn a CRM system, which partners are unlikely to do for every vendor they support. They simply login to the partner Web portal to get what they need to do business, and at the same time, important updated data from leads, opportunities, accounts and more from the CRM seamlessly and in real-time.

Flexible, Multi-tiered Access to Content – Reseller View can deliver selected Web content, features and benefits, or even a completely different Web experience, to partners based on their partner level. This is particularly useful if, in addition to traditional reseller partners, a company needs to support a separate Web presence for a large OEM or for non-traditional selling partners such as ISVs or IHVs.

International Scalability – Web portals can be created and managed by each geographic theater to present partner information in any local language. All data can be synchronized to single or multiple Salesforce CRM instances.

Fixed Costs – Alternate PRM providers charge based on a per partner member license model, which is difficult if not impossible for those who support large numbers of partners. TreeHouse offers Reseller View at a fixed cost based on the number of optional modules chosen. This allows channel mangers to budget effectively throughout the year.

Complete Offering – For more than 10 years, TreeHouse has provided portals that support thousands of partners across the globe, allowing it to develop a comprehensive library of modules that is unmatched in the industry. With Reseller View fully integrated into Salesforce.com, customers have a one-stop resource to address all of their partner needs without having to rely on multiple vendors and/or incur a significant amount of professional services costs.

Other Reseller View functionality Includes:
Deal Registration
Lead Management
Automated Contract Management
Training and Certification
Document Management
Point of Sale (POS) Integration
MDF/Co-op Management
Partner Locator
Partner Marketing/Communications Management
Partner Web Analytics
Partner Demographic Profiling

“We conducted a comprehensive PRM selection process and chose TreeHouse Interactive’s Reseller View product,” said Lee Hadsock, channel program manager, Peer1 Hosting. “It has the most comprehensive set of partner management functionality available, enabled us to segment our program effectively by partner level, and let our salespeople stay in Salesforce while our partners interfaced with them through a very easy-to-use Web portal.”

To see the integrated Reseller View PRM and Salesforce solution in action, visit booth #1206 at the Dreamforce conference or contact TreeHouse Interactive through www.treehousei.com. For a limited time, TreeHouse Interactive is offering $7,000 off Reseller View PRM. See http://climbup.mv.treehousei.com/Surveys/24/6391A385C864F9EE/survey.aspx for details.

About TreeHouse Interactive
Since 1997, TreeHouse Interactive has delivered enterprise-class software-as-a-service (SaaS) solutions to marketers, partner managers and sales teams. The TreeHouse product line includes partner relationship management (PRM), channel sales force automation (CSFA™), and multi-channel demand generation/marketing automation solutions. TreeHouse Interactive supports start-up to Global 1000 companies that sell direct to consumers, to companies or through partners. All software solutions and services that TreeHouse offers are geared towards fast implementation and superior return on investment. For more information, visit www.treehousei.com or call 801.576.8428.

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TreeHouse Interactive, the TreeHouse logo, and Reseller View are trademarks of TreeHouse Interactive, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.


Contact:
Denise Nelson
Ventana Public Relations
925.837.6277